Elite Care and Support Services

People's experience of using this service: We found improvements had been made in some of the key questions we rated as requires improvement following our previous comprehensive inspection. We also found the breaches of regulations that were issued at that inspection had been met. However, we found some improvements were needed to ensure quality assurance systems were embedded and care records contained the information staff needed to refer to in relation to meeting people's health care needs and the risk management of some people's needs.

Improvements had been made to how people were supported by staff, there was greater consistency provided by a core team of staff.

Staff knew people's needs and had received training which provided them with the skills to support people safely and effectively. Staff felt supported in their role and were kept up to date with changes in people's care needs. Staff were recruited safely.

Staff were aware of people's healthcare needs and how to support them to maintain good health. People received their medicines as needed. People's nutritional needs were met.

People had access to some leisure opportunities and activities and people's independence was promoted.

People told us they felt safe. Staff understood how to recognise signs of abuse and how to report concerns within the organisation and externally. People were protected from the risk of infection.

Staff felt the registered manager was approachable and provided good leadership and direction. There were systems in place to respond to complaints and concerns about the service and people were asked for their views about what could be improved.