Gold Crown Care Services Limited

People's experience of using this service: People were treated to consistently safe care. The provider ensured people received their care as planned and people's preferences for regular staff to meet their needs was always considered. There were enough staff to keep people safe and meet their needs. People were always treated with kindness and compassion and staff communicated with them sensitively. Staff paid particular attention to promoting people's dignity and enabling people to be as independent as possible. The culture of the service was positive, and person centred. People were at the heart of the service. People's needs and individual preferences were documented in support plans that were comprehensive. Reviews of people's care and support were routinely carried out. Risks to people were assessed and mitigated. Systems and processes safeguarded people from abuse. People were protected by the prevention and control of infection and their medicines were managed safely. People were supported to eat and drink. People knew how to make complaints. Managers were available for people and staff to contact them at any time. Staff were well trained and had regular supervision. Staff told us they felt supported. New staff were recruited using safe procedures and were supported with an induction to the service. Staff worked well together, and they shared information when necessary and people's confidentiality was respected.

The service met the characteristics for a rating of "good" in all five of the key questions. Therefore, our overall rating for the service after this inspection was "good".