Deafness Support Network

People received care that was safe. Systems were in place to ensure they were protected from abuse and avoidable harm. Medicines were managed and administered safely. Staff's competency to do so was regularly checked. Staff supported people to maintain a clean and safe environment.

People were supported by well-trained and competent staff who knew them well. The service ensured people's needs were assessed and regularly reviewed so that they received care that was effective. There were sufficient staff to meet people's needs and checks were carried out to ensure that only suitable staff were employed. People were well supported to maintain their health and wellbeing.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff treated people with kindness and respect. Warm and friendly relationships had been developed and people were at ease in staff's company. People were treated fairly and without discrimination by staff who advocated to ensure their rights were protected.

The registered manager and staff were clear about the responsibilities of their roles. There was an open and transparent culture with emphasis on capturing learning and partnership working, in order to continuously improve the service wherever possible.