Telopea MSL
- Home care
- Dementia care
- Registered since 2014
- Salph End, Bedford, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection improved it from Requires improvement to Good.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
27 of 35
rated home care services in Bedford are rated Good, like this one.
Telopea MSL: inspection record
Rated Good in November 2019, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Ladyslaude Court Good, 3.2 miles away
- – Bionicare (Domiciliary Care Agency) No overall rating, 4.3 miles away
- – Bluebird Care Bedford Not yet rated, 4.5 miles away
- G Yourlife (Bedford) Good, 4.5 miles away
- RI Careville Ltd. Requires improvement, 4.6 miles away
About the service
From the Care Quality Commission's inspection report published 14 November 2019. Quoted under the Open Government Licence.
Telopea MSL is a domiciliary care agency providing personal and nursing care to 92 people at the time of the inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People told us they felt safe because they had care staff who were reliable and arrived on-time and never missed a care visit. Staff understood how to keep people safe and how to report any concerns. Risks related to people's health conditions were well managed and monitored. People confirmed they received their medicines correctly and on time.
Read the rest of CQC's summary
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were trained and had good knowledge of people needs and preferences and were able to support these. People told us staff had good communication skills and worked together with other professionals to ensure seamless care.
People were treated kindly, with compassion and at a pace suited to individual needs. Care was flexible to meet peoples changing needs and their wishes were listened to and respected. Care was personalised and people felt confident to raise a concern if required.
People had built trusting relationships with staff members and the registered manager and the staff team knew people and their individual preferences well. People were asked regularly for their views about the care. These were considered to help drive improvements and continual learning.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Brenda Saint-James
- Registered with the CQC since
- What it provides
- Community health care services - Nurses Agency only, Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 14 November 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Telopea Managed Services Limited
- Ownership type
- Organisation
- Companies House number
- 06773697 (opens Companies House)
Getting help from Bedford Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Bedford Borough Council
- Ask for a care needs assessment
- Phone: 01234 276168, Monday to Thursday 9am to 5pm, Friday 9am to 4pm
- Contact adult social care online
- Support for carers
- Paying for care: Bedford Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Telopea MSL provide nursing care?
- The Care Quality Commission's register does not list nursing care for Telopea MSL.
- When was Telopea MSL last inspected?
- The Care Quality Commission's latest rating for Telopea MSL was published on 14 November 2019.
- Who runs Telopea MSL?
- Telopea MSL is run by Telopea Managed Services Limited.
- What is Telopea MSL's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 14 November 2019.
Contact
- Phone
- 01234 248969
- Address
- The Old Studio, 18 Cross End, Thurleigh, Bedford, MK44 2EE Map (opens Google Maps)
Compare nearby
- G Ladyslaude Court Good, 3.2 miles away
- – Bionicare (Domiciliary Care Agency) No overall rating, 4.3 miles away
- – Bluebird Care Bedford Not yet rated, 4.5 miles away
- G Yourlife (Bedford) Good, 4.5 miles away
- RI Careville Ltd. Requires improvement, 4.6 miles away