Annies Healthcare Services CIC

Annie's Healthcare Services C.I.C. is a domiciliary care agency and is based in the London Borough of Redbridge. The service provides personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection there were 12 people using the service.

People commented the service was safe and they or their relatives did not have any concerns. There were systems to protect people from abuse and avoidable harm. Risks associated with people's care were identified, and there was guidance for staff about how to keep people safe. There were enough staff to make sure people had the care and support they needed. The provider had a thorough recruitment and selection process for new staff. Systems were in place to make sure people received their medicine safely.

People's needs were assessed before they started to use the service. Staff had completed a structured induction and there was a varied training programme available that helped them meet the needs of the people they supported. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. The registered manager worked with health care professionals to ensure people's needs were met.