Christchurch Cares

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. At the time of the inspection, it was providing care to 100 people.

People's experience of using this service:

People experienced a good reliable service, with personal care delivered by compassionate, kind and well- trained staff. One person said, "I really look forward to the carers coming every day. It's the little things they do that really count. I can't fault any of them." Another person said, "They treat me with the upmost respect I never have any concerns. They know what they are doing they are good at their job."

Staff had a good understanding of people's needs and provided person-centred care which enabled people to have a good quality of life.

People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

People were supported by consistent staff. Robust recruitment processes were in place.

Staff were provided with an induction and had been trained to ensure they could meet people's needs.

Positive relationships had developed between people and the staff that supported them. People and their families were involved with care planning and staff knew people well and could explain their histories and personal preferences.

Systems were in place to seek the views of people who used the service and monitor the quality of the service people received. Spot checks, care planning review meetings and audits were carried out on a regular basis.