Damorcare

There were effective systems in place to keep people safe. Visits were punctual where people who needed time-specific support. The registered provider had a good awareness of risk within the service and ensured staff knew what to do to keep people safe. Care staff were enabled to develop their skills through training, guidance and effective supervision of the support they provided.

People were cared for by a small team of care staff who knew them very well and treated them with dignity and respect. Effective and ongoing communication between people, families and the service meant support was tailored flexibly around people's needs. Staff worked effectively to support people to maintain their health and wellbeing.

There was an open culture where people, families and staff felt able to speak out. Investigations into concerns were open and information was used to make a difference to the service people received.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.