Liznett Care Services Limited

Bexley (Liznett Care Services Ltd) is a domiciliary care agency that provides personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. They were providing personal care to 34 people at the time of the inspection.

There were safeguarding adults' procedures in place and the registered manager and staff had a clear understanding of these procedures. Risks to people were assessed and staff were aware of the action to take to minimise risks where they were identified. People received support from staff to take their medicines safely. Robust recruitment checks were carried out before staff started work and there were enough staff to meet people's care needs. The provider and staff were following government guidance in relation to infection prevention and control. Staff had received training on COVID 19 and the use of personal protective equipment (PPE).

Staff received training and support relevant to people's needs. People's care needs were assessed before they started using the service and care plans were in place to ensure staff could support them safely. Where required people received support from staff to maintain a balanced diet. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.