Umbrella House

This inspection took place on 7 February 2018 and was undertaken by one inspector and was unannounced.

A registered manager was in post at the time of the inspection visit. This is a condition of the registration of the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People's risk assessments provided staff with information on how to support people safely, these were regularly reviewed and updated.

Staff had been trained in safeguarding (protecting people from abuse) and understood their CQC responsibilities in this area. CQC is the independent regulator of all health and social care in England. We are given powers by the government to register, monitor and inspect all health and care services.

All new members of staff had checks completed to ensure they were appropriate to work with the people who used the service. People we spoke with told us that they thought staff supported people's safety. They also thought that medicines were given safely and on time.

The local authority stated that they had no concerns regarding the delivery of service, quality of support or safeguarding. They said that staff were ready to adjust and amend support to meet the changing needs of the people..

Staff had been trained to ensure that they had the skills and knowledge to meet people's needs.

Staff understood their main responsibility under the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS) to allow, as much as possible, for people to have an effective choice about how they lived their lives.

People told us that their child or young adult receiving support was happy and liked the staff who supported them.

Care plans were developed for the individual and centred around their needs and choices. Activities were organised for people to enable integration into the local community if they chose to do so.

People we spoke with told us that they would tell staff if they had any concerns and were confident these

would be quickly and appropriately dealt with. They also confirmed that there was regular communication with the registered manager and other members of staff.

The five questions we ask about services and what we found