VIP Homecare
- Home care
- Dementia care
- Registered since 2014
- Sedgley, Dudley, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
First rated Good in 2015, most recently Requires improvement in September 2023.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
9 of 34
rated home care services in Dudley are rated Requires improvement, like this one.
VIP Homecare: inspection record
Rated Requires improvement in September 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Advance Healthcare (Broad Meadow) (Good, 1.7 miles away) and Beacon Extracare (Good, 1.7 miles away).
Nearest home care services:
- – Empathy view Healthcare Services Limited No overall rating, 0.6 miles away
- – Forevermore Care Not yet rated, 0.6 miles away
- – Wellspring Everyday Support Ltd Not yet rated, 1.1 miles away
- – Frias Gate Care Limited Not yet rated, 1.4 miles away
- – P C Healthcare Ltd Not yet rated, 1.6 miles away
About the service
From the Care Quality Commission's inspection report published 28 September 2023. Quoted under the Open Government Licence.
VIP Homecare is a domiciliary care agency providing personal care to people living in their own homes. At the time of the inspection 18 people were receiving personal care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
At our last inspection we found risk assessments were not in place for people's identified risks and auditing systems did not ensure improvements were identified and actioned. At this inspection we found improvements had been made, however, we found risk assessments were still not in place for all identified risks. The provider had started to update their auditing systems; however, they were still not robust enough to ensure shortfalls were identified to make improvements.
Read the rest of CQC's summary
At our last inspection we found the provider had failed to ensure people were protected from the risk of abuse. The provider had made improvements to their systems in place and people were now protected from the risk of abuse. People were supported to have maximum choice and control of their lives. People were supported by enough staff who were safely recruited to work in the service. People's medicines were safely managed. The provider had effective systems in place to help protect people from the risk of infection. Staff informed us of the process they would follow if any incidents occurred.
The provider promoted a positive culture and staff showed an approach which helped achieve good outcomes for people. The registered manager understood their responsibility under the duty of candour and promoted an open and honest approach when something went wrong. People, their relatives and staff were involved in the running of the service. Staff confirmed they worked together as a team and with other professionals to support people.
Questions to ask the service
- Safe was rated Requires improvement on 28 September 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 28 September 2023. Ask about changes in management and what has changed since the report.
- The last rating is 3 years old. Ask what has changed since then.
Registration details
- Registered manager
- Carolyn Corbett
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 28 September 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- V.i.P Homecare
- Ownership type
- Partnership
Getting help from Dudley Metropolitan Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Dudley Metropolitan Borough Council
- Ask for a care needs assessment
- Phone: 0300 555 0055, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Dudley Metropolitan Borough Council
Checked on the council's website, November 2026.
Common questions
- Does VIP Homecare provide nursing care?
- The Care Quality Commission's register does not list nursing care for VIP Homecare.
- When was VIP Homecare last inspected?
- The Care Quality Commission's latest rating for VIP Homecare was published on 28 September 2023.
- Who runs VIP Homecare?
- VIP Homecare is run by V.i.P Homecare.
- What is VIP Homecare's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 28 September 2023.
Contact
- Phone
- 07973 550707
- Address
- Unit 10 D, Musk Lane Trading Estate, Dudley, DY3 1UH Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Advance Healthcare (Broad Meadow) (Good, 1.7 miles away) and Beacon Extracare (Good, 1.7 miles away).
Nearest home care services:
- – Empathy view Healthcare Services Limited No overall rating, 0.6 miles away
- – Forevermore Care Not yet rated, 0.6 miles away
- – Wellspring Everyday Support Ltd Not yet rated, 1.1 miles away
- – Frias Gate Care Limited Not yet rated, 1.4 miles away
- – P C Healthcare Ltd Not yet rated, 1.6 miles away