Next Steps Ltd

Right care People were protected from abuse and avoidable harm. People were supported to communicate in the way they preferred. Staff were provided with the training to support people in this area. People's care and support plans were detailed and regularly reviewed and updated. This ensured people received the right care that was responsive to their changing needs. People received care that supported their needs and aspirations, was focused on their quality of life, and followed best practice. Risks associated to people's care and choices were set out in their care records and regularly reviewed. The staff team provided kind, compassionate and effective care and support.

Right culture The companies' ethos, values, attitudes and behaviours were followed by staff in supporting people to be empowered and lead fulfilled lives. People receive good quality care, support and treatment from staff that sufficiently trained and supported in their roles. People and those important to them were involved in planning and reviewing their care. The registered manager promoted an open and welcoming culture. People using the service, relatives and

staff felt valued and supported.