Zi Mat Ltd
- Home care
- Dementia care
- Registered since 2023
- Bicester, Oxfordshire, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
8 months
since the latest rating was published.
84 of 106
rated home care services in Oxfordshire are rated Good, like this one.
Zi Mat Ltd: inspection record
Rated Good in February 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
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- – We Care (TJ) Ltd Not yet rated, 0.2 miles away
- – SeeAbility - Bicester Support Service No overall rating, 0.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 16 February 2026 (assessment visit 5 January 2026). Quoted under the Open Government Licence.
Date of assessment: 13 January 2026 to 27 January 2026.
Zi Mat Ltd is a domiciliary care agency which provides personal care to people in their own homes, including people living with dementia, and people with physical disabilities.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
At the time of our inspection, 17 people were receiving support with personal care.
Care planning documentation did not always contain up to date relevant information. People’s documentation was not always updated following changes to their needs and support. Risk assessments did not always contain accurate information, and risk mitigations were not always relevant to the person. Staff we spoke with understood people and their needs well.
There were not always enough qualified, skilled and experienced staff available to support people. People using the service lived in different geographical locations, staff were not always available in all locations to support people in the event of staff absence.
Not all staff were signed off as being competent to support people with medicines.
The service carried out governance checks. However, there was limited oversight and monitoring of actions to improve the service. Checks carried out had not identified the concerns we found during inspection.
Staff received safeguarding training and understood their roles in protecting people from the risk of abuse.
Staff understood the importance of supporting people to maintain their independence and making choices about their care. Staff treated people with kindness and respect.
People received care and support that promoted positive outcomes and encouraged independence.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this newly registered service. This key question has been rated Good.
This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated Good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service. This key question has been rated Good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered service. This key question has been rated Good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this newly registered service. This key question has been rated Good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Sobia Rehman
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Zi Mat Ltd
- Ownership type
- Organisation
- Companies House number
- 08676235 (opens Companies House)
Getting help from Oxfordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Oxfordshire County Council
- Ask for a care needs assessment
- Phone: 01865 519800, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4pm
- Contact adult social care online
- Support for carers
- Paying for care: Oxfordshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Zi Mat Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Zi Mat Ltd.
- When was Zi Mat Ltd last inspected?
- The Care Quality Commission's latest rating for Zi Mat Ltd was published on 16 February 2026.
- Who runs Zi Mat Ltd?
- Zi Mat Ltd is run by Zi Mat Ltd.
- What is Zi Mat Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 16 February 2026.
Contact
- Phone
- 01869 245691
- Address
- The Old Bakery, Victoria Road, Bicester, OX26 6PB Map (opens Google Maps)
Compare nearby
- – JR Clinical Training & Case Management Not yet rated, 0.1 miles away
- G Elite Care Agency Good, 0.1 miles away
- – Happy Care Services Limited Not yet rated, 0.2 miles away
- – We Care (TJ) Ltd Not yet rated, 0.2 miles away
- – SeeAbility - Bicester Support Service No overall rating, 0.3 miles away