The AICS Group
Home care, Hillingdon
Good
Rated on
Rating from the Care Quality Commission.
The AICS Group: inspection record
Rated Good in February 2020.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2015. Rated Good in 2015, 2017, 2020 and November 2026.
It has been rated Good at every inspection since 2015. The latest rating was published this month.
How it compares locally
- One of 43 Good home care services in Hillingdon, out of 43 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 1 November 2026 (assessment visit 28 September 2026). Quoted under the Open Government Licence.
Date of assessment: 12 to 15 October 2026.
The AICS Group is registered to provide personal care to children and adults in their own homes. The service specialises in providing support for people who have experienced acquired brain injuries. Not everyone who uses the service received support with personal care. At the time of our assessment, 12 people were receiving support with personal care.
Read the full summary
The last rating for this service was good (published 8 February 2020). The rating has remained good.
People received a bespoke package of care which was planned and developed by the agency working in partnership with the person, their representatives and external professionals involved in their care. People were cared for by the same familiar members of staff who worked exclusively with them. Staff undertook training to ensure they understood their roles and responsibilities.
The provider assessed and planned for people’s needs. They regularly reviewed people’s care and asked for their feedback about the service. They assessed risks and monitored these to make sure people were safe and well cared for.
People were able to make choices about their care and support. They were encouraged to be independent when this was safe to do so. People were supported with a range of social activities, including supporting some people to go on holiday. Staff worked closely with external professionals to make sure people received holistic care and their needs were met.
Most staff felt well supported and enjoyed working for the service. They had regular opportunities to meet with managers and discuss their work. A small number of staff told us their needs were not always met. We discussed this with the management team so they could make improvements.
There were suitable systems for monitoring and improving the service. These included a range of checks and audits, learning from things that had gone wrong and obtaining feedback from people using the service, relatives, staff and other stakeholders.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment, the rating has remained good.
This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment, the rating has remained good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment, the rating has remained good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment, the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment, the rating has remained good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Harrington House, Milton Road, Uxbridge, UB10 8NN |
|---|---|
| Neighbourhood | Ickenham, Hillingdon |
| Phone | 020 7183 8514 |
| Website | www.aicsgroup.co.uk |
| Registered manager | Ria Kaur |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 3 inspection reports, latest 8 February 2020 (opens the Care Quality Commission website) Latest assessment published 1 November 2026; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | AICS (Acquired Injury Care & Support) Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 08055918 (opens Companies House) |
Nearest alternatives
- – Flexicare Partners Services Ltd Home care, 0.1 miles awayNot yet rated
- G Bluebird Care (Uxbridge, Ickenham & Hayes) Home care, 0.3 miles awayGood
- – Yourlife (Ickenham) Home care, 0.6 miles awayNot yet rated
- – Primacy Homecare Ltd Home care, 0.7 miles awayNot yet rated
- G G&M Senior Care Limited t/a Home Instead Ruislip & Harrow Home care, 1.4 miles awayGood
Getting help from London Borough of Hillingdon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hillingdon
- Ask for a care needs assessment
- Phone: 01895 556633, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 01895 250111
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Hillingdon
Checked on the council's website, November 2026.
Common questions
- Does The AICS Group provide nursing care?
- The Care Quality Commission's register does not list nursing care for The AICS Group.
- When was The AICS Group last inspected?
- The Care Quality Commission's latest rating for The AICS Group was published on 1 November 2026.
- Who runs The AICS Group?
- The AICS Group is run by AICS (Acquired Injury Care & Support) Ltd.
- What is The AICS Group's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 8 February 2020.