Cherish Support Services Ltd

People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff carried out risk assessments and regularly reviewed these.

People were protected and kept safe. Staff understood and managed risks. There were enough staff with the right skills, qualifications and experience. Leaders made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well, and any gaps in medicines records were rectified immediately.

People received person-centred care. Staff respected people's privacy and treated them with dignity. They understood and responded to people's individual needs. People’s physical, mental and social needs were holistically assessed and met. Care and treatment were based on current best practice and delivered in a coordinated way with involvement from other relevant organisations. Staff focused on maximising people’s strengths and promoting what they could do for themselves.

There was an open and transparent culture within the service with a clear focus on providing good care. People and those important to them were involved in planning their care, where possible. The provider fostered a learning culture and people could raise concerns. Leaders investigated incidents thoroughly.

Staff described a positive culture where they felt supported and able to raise concerns or make suggestions. A staff member told us, “All office staff are visible, and the registered manager is the main point of contact.”

The provider had effective quality assurance and governance arrangements, ensuring consistent oversight and good standards of care. Concerns and complaints were managed appropriately. The registered manager reviewed feedback for trends and shared learning across the team to improve service delivery.