SSA Quality Care
- Home care
- Dementia care
- Registered since 2014
- Aylesbury, Buckinghamshire, South East
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
4 ratings
Rated Good at every inspection since 2015.
14 months
since the latest rating was published.
82%
of rated home care services in Buckinghamshire are Good or Outstanding (87% across the South East, 88% across England).
SSA Quality Care: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Westminster Homecare Limited – Aylesbury (Good, less than 0.1 miles away) and GoodOaks Homecare (Good, 0.4 miles away).
Nearest home care services:
- RI Quality & Compassion Ltd Requires improvement, less than 0.1 miles away
- G Westminster Homecare Limited – Aylesbury Good, less than 0.1 miles away
- – Amenable Care Not yet rated, 0.1 miles away
- – Bloomscare Ltd Not yet rated, 0.1 miles away
- – Bolff Healthcare Services Ltd Not yet rated, 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 19 August 2025 (assessment visit 1 July 2025). Quoted under the Open Government Licence.
The dates of assessment were from 7 July 2025 to 25 July 2025. We visited the office on 7 July 2025 and 15 July 2025. The assessment was commenced due to emerging concerns about the quality of the service. SSA Quality Care is a domiciliary care service, providing care and support for people living in their own homes. At the time of our assessment the service was supporting 125 people with personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The service was also registered for supported living services but was not providing anyone with this support at the time of our assessment.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
The overall rating at this assessment is requires improvement. We identified 1 breach of the legal regulation in relation to good governance. There was a lack of consistent oversight of the service and auditing processes were not always effective in identifying shortfalls. Medicines were not routinely managed safely. Risks relating to people’s health, safety and welfare were in place, but they were not always robust and some key areas had not been assessed. Care records were not always detailed or person-centred.
There was a registered manager in post. The provider worked mainly with 2 local authorities, who commissioned their services. Additionally, they supported a number of people who funded their own care.
Feedback from staff was positive and they told us they felt supported. Comments included, “Colleagues and managers often say thank you, which makes a difference,”and “I do feel valued and treated well at work. My manager is approachable and supportive, and I feel comfortable speaking up if I have any concerns or need help.”
We found the provider and registered manager responsive to our feedback throughout the course of the inspection.
We have asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to good governance in respect of the management of risk and records relating to medicines.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery of care.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality and person-centred care.
The service was in breach of legal regulation in relation to good governance.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Tafadzwa Kafesu
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 28 March 2023. Latest assessment published 19 August 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- SSA Quality Care Limited
- Ownership type
- Organisation
- Companies House number
- 05626573 (opens Companies House)
SSA Quality Care Limited runs 2 services in England, 1 of them in the South East. 0 are rated Good or Outstanding and 2 have no rating yet.
Other services run by SSA Quality Care Limited
- – SSA Quality Care - Gloucester Not yet rated. Home care, Gloucestershire, South West
Getting help from Buckinghamshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Buckinghamshire Council
- Ask for a care needs assessment
- Phone: 01296 383 204
- Support for carers
- Paying for care: Buckinghamshire Council
Checked on the council's website, November 2026.
Common questions
- Does SSA Quality Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for SSA Quality Care.
- When was SSA Quality Care last inspected?
- The Care Quality Commission's latest rating for SSA Quality Care was published on 19 August 2025.
- Who runs SSA Quality Care?
- SSA Quality Care is run by SSA Quality Care Limited. It runs 2 services in England, 1 of them in the South East.
- What is SSA Quality Care's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 01296 398763
- Address
- 5 The Courtyard, Merlin Centre, Gatehouse Close, Aylesbury, HP19 8DP Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Westminster Homecare Limited – Aylesbury (Good, less than 0.1 miles away) and GoodOaks Homecare (Good, 0.4 miles away).
Nearest home care services:
- RI Quality & Compassion Ltd Requires improvement, less than 0.1 miles away
- G Westminster Homecare Limited – Aylesbury Good, less than 0.1 miles away
- – Amenable Care Not yet rated, 0.1 miles away
- – Bloomscare Ltd Not yet rated, 0.1 miles away
- – Bolff Healthcare Services Ltd Not yet rated, 0.1 miles away