River Garden Care

River Garden Care is a domiciliary care agency registered to provide personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection about 70 people were receiving personal care from the service.

There were enough staff available to deliver care to people. There was an effective system in place for planning and monitoring care visits. People received their medicines safely. Staff had received training in safeguarding adults and knew actions to take to protect people from abuse. Risks to people were managed effectively to reduce harm to them. Lessons were learned from incidents and accidents. Staff followed infection control procedures to reduce risks of infection.

People and their relatives knew how to contact the office if they had concerns or complaints. The registered manager and members of the management team shared information with people about the service. There were effective systems in place to assess and monitor the quality of the service. The provider worked in partnership with other organisations to develop the service. The registered manager met their statutory responsibilities to the CQC.