Somerset, Plymouth and Gloucestershire Support Services
- Home care
- Registered since 2015
- Chilthorne Domer, Somerset, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection improved it from Requires improvement to Good.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
67 of 79
rated home care services in Somerset are rated Good, like this one.
Somerset, Plymouth and Gloucestershire Support Services: inspection record
Rated Good in October 2023, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Bluebird Care - South Somerset Good, less than 0.1 miles away
- RI Dimensions Somerset Yeovil Domiciliary Care Office Requires improvement, less than 0.1 miles away
- – Enable Support Services Not yet rated, less than 0.1 miles away
- G Home Instead Yeovil, Sherborne, Bridport Good, less than 0.1 miles away
- – St Judes Care (Yeovil) Not yet rated, less than 0.1 miles away
What inspectors found
From the Care Quality Commission's inspection report published 19 October 2023. Quoted under the Open Government Licence.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Read the rest of CQC's summary
Right Support: The service had support plans and guidance in place but some important information was not always included. Recruitment processes were safe, and the provider was taking active steps to recruit and retain staff. The service supported people to have choice, control and independence. Staff communicated with people in ways that met their needs. Care was person centred and promoted choice and independence. People were supported to achieve positive outcomes. People were happy with the support they received.
Right Care: Staff were aware of the signs of abuse and they were aware of how to report any concerns through the appropriate channels. Staff promoted equality and diversity in their support for people.
Right Culture: The systems to monitor the quality of the service were not always fully effective in ensuring shortfalls were identified. The provider was working hard to improve their oversight and governance of the service. The values, attitudes and behaviours of leaders and care staff ensured people using services lead confident, inclusive and empowered lives. Staff understood people well and were responsive to their needs.
Questions to ask the service
- Well-led was rated Requires improvement on 19 October 2023. Ask about changes in management and what has changed since the report.
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Samantha Menmuir
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Learning disabilities or autistic spectrum disorder, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 19 October 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Royal Mencap SocietyBrand: Royal Mencap Society
- Ownership type
- Organisation
- Companies House number
- 00550457 (opens Companies House)
- Charity number
- 222377
Royal Mencap Society runs 61 services in England, 5 of them in the South West. 51 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 7 have no rating yet.
Other services run by Royal Mencap Society
- O East Fields Outstanding. Care home, Derbyshire, East Midlands
- O Mencap - Portland Services Outstanding. Home care, Nottingham, East Midlands
- O Royal Mencap Society - Lincolnshire Domiciliary Care Agency Outstanding. Home care, Lincolnshire, East Midlands
- G 92 North Street Good. Care home, Staffordshire, West Midlands
Getting help from Somerset Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Somerset Council
- Ask for a care needs assessment
- Phone: 0300 123 2224, Monday to Friday, 8.30am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Somerset Council
Checked on the council's website, November 2026.
Common questions
- Does Somerset, Plymouth and Gloucestershire Support Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Somerset, Plymouth and Gloucestershire Support Services.
- When was Somerset, Plymouth and Gloucestershire Support Services last inspected?
- The Care Quality Commission's latest rating for Somerset, Plymouth and Gloucestershire Support Services was published on 19 October 2023.
- Who runs Somerset, Plymouth and Gloucestershire Support Services?
- Somerset, Plymouth and Gloucestershire Support Services is run by Royal Mencap Society. It runs 61 services in England, 5 of them in the South West.
- What is Somerset, Plymouth and Gloucestershire Support Services's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 19 October 2023.
Contact
- Phone
- 01935 385922
- Address
- Suite 8 Yeovil Innovation Centre, Barracks Close, Copse Road, Yeovil, BA22 8RN Map (opens Google Maps)
Compare nearby
- G Bluebird Care - South Somerset Good, less than 0.1 miles away
- RI Dimensions Somerset Yeovil Domiciliary Care Office Requires improvement, less than 0.1 miles away
- – Enable Support Services Not yet rated, less than 0.1 miles away
- G Home Instead Yeovil, Sherborne, Bridport Good, less than 0.1 miles away
- – St Judes Care (Yeovil) Not yet rated, less than 0.1 miles away