Mediline Supported Living Greater Manchester

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

Staff were recruited safely and there were sufficient staff to meet the needs of people who used the service. Agency staff were not used. Staff received medicines training and their competency to administer medicines was checked. Measures were in place to help prevent the spread of infection.

Staff new to care completed the Care Certificate when they commenced employment. The Care Certificate is a set of standards that staff are expected to adhere to. Staff received regular supervision and appraisals from their line manager throughout their employment.

People were encouraged to maintain good health and well-being, and the service supported people to access their GP and attend regular health checks.

Some people had been supported to live in their homes for many years. The service explored ways in which properties could be adapted so that people with changing needs could continue to live there.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. People told us they were happy with their support and were treated with respect. Relatives were also complimentary of the service and its staff.

People were treated as individuals and support was delivered according to their specific needs and wishes. People participated in a range of activities. These included trips out in the local community, attending social groups and other events.

People could raise a concern or make a complaint in various ways and the service produced easy read formats of leaflets to help with this.

There was a clear management structure and line management responsibilities. The registered manager understood their role and responsibilities in relation to the duty of candour. This is a set of expectations about being open and transparent when things go wrong.

Surveys were sent out annually to assess people's level of satisfaction with the service. Relatives and friends' surveys also demonstrated a high level of satisfaction with the service.

The service operated an open-door policy. Ways to improve the quality of care further were considered and explored. Quality service audits were carried out on each individual property. These were completed by other registered managers or independent service managers to help ensure impartiality.