Gideon Supported Housing Limited

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Risks were assessed and management plans developed to reduce potential harm to people. People's medicines were managed in a safe way. There were sufficient numbers of staff to support people. Staff knew actions to take if they suspected abuse. The registered manager understood their responsibilities to protect people from abuse. Recruitment practices were thorough. Incidents and accidents were recorded and reviewed. Staff followed infection control procedures.

Staff and the registered manager understood their roles and responsibilities under the Mental Capacity Act (MCA) 2005. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. People consented to their care before they were delivered.

People's care needs were assessed, planned and delivered in a way that met their individual needs. Care plans were detailed and provided guidance to staff. They were up to date and reflected people's present needs and circumstances. People and their relatives were involved in planning their care and support.

People received the supported they needed to meet their nutritional needs. Staff supported people to access healthcare services they needed to maintain good health. The service liaised with other services to ensure people received coordinated care. Staff were supported well through regular training, supervision and appraisal. Staff told us they felt supported in their roles.

Staff supported people with their emotional needs and treated people with dignity and respect. People were comfortable with staff and there was positive interaction between them. Confidential matters were discussed in private and records kept secured. People were supported to participate in the community and to do activities they enjoy. People were supported to maintain relationships which mattered to them. Staff understood the importance of promoting equality and diversity.

Relatives told us they knew how to complain if they were unhappy with the service. There was a complaints procedure in place and the registered manager addressed concerns in line with this procedure.

The registered manager complied with the requirements of their CQC registration. They sent us notifications and displayed their inspection rating as required. Regular checks and audits were conducted to assess and monitor the quality of service. The registered manager took actions to improve the service. Relatives told us that their feedbacks were acted on to improve the service. Staff felt supported and motivated to work at the service. Staff knew who to speak to if they needed advice and direction. The service worked in partnership with other organisations to improve the service.

The five questions we ask about services and what we found