Home Instead Senior Care

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People had exceptionally personalised risk assessments which gave staff comprehensive and clear guidance for staff to follow. Staff received comprehensive training which was led by the needs of the people they supported and reviewed regularly by professionals. The registered manager sought additional training to ensure people's changing needs were consistently understood and met by the staff that supported them. Professionals working with the service gave overwhelmingly positive feedback about the care.

There was a positive culture of learning and going 'above and beyond' at the service. Staff felt able to speak to the registered manager and we received consistently positive feedback about their approach. The registered manager reviewed the quality of the service with a drive to improve people's experience of care and strive for excellence. People's records were effectively reviewed in real time to identify areas of risk and to ensure the service prevented rather than responded to accidents and incidents.

People were supported by knowledgeable staff who understood how to safeguard people from potential abuse and harm. People received their medicines by trained staff as they were prescribed. People's needs were assessed prior to and during their support by the management team.

People were supported to eat and drink based on their preferences and needs. People were supported to have maximum choice and control of their lives and staff supported in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.