Medsolve (UK) Limited

An inspection has been undertaken of a specialist service that is registered for use by autistic people or people with a learning disability. We assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

The Care Quality Commission regulates the personal care and support that people may receive. The service supported some people with complex needs. At the time of inspection there were 5 people using the service and all of those people were receiving the regulated activity personal care and some people were also receiving nursing care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

This was the first rated inspection of the service. At this inspection we found the service was meeting the underpinning principles of Right support, Right care, Right culture. Systems were in place to provide safe, effective care and person-centred support to people.

Care was centred and tailored to each individual. Risk assessments were in place, and they identified current risks to the person as well as ways for staff to minimise or appropriately manage those risks, including for positive risk taking. The service was flexible and adapted to people's changing needs and desires, enabling positive outcomes for people. Records were personalised, up-to-date and reflected people's care and support needs. People’s mental capacity and ability to consent was taken into account. People and their representatives were involved in planning their care and support. The staff team supported some people with complex needs. There was clear evidence of collaborative working and communication with other professionals to help meet people's needs.

There were enough staff with the necessary skills, qualifications and experience. Staff were safely recruited. People were treated with kindness and compassion. Staff protected their privacy and dignity. Staff received training to maintain high-quality care.Rosters were well-managed and people received support from a consistent staff team and they knew the staff supporting them. Staffing capacity was sufficient and staff deployment was effective to ensure people's needs were met in a safe, timely and person-centred way. Systems were in place for people to receive their medicines safely.

People, relatives and staff were confident about approaching the management team if they needed to. They recognised that their views and feedback were valued and respected and consistently used to support quality service development.Strong processes were in place to manage and respond to complaints and concerns. The registered manager and management team undertook a range of audits to check on the quality of care provided.