Agency Assistance
- Home care
- Dementia care
- Registered since 2011
- Exmouth, Devon, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2016.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
85 of 109
rated home care services in Devon are rated Good, like this one.
Agency Assistance: inspection record
Rated Good in May 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Overall | ||||||||||||
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Yourlife (Exmouth) Not yet rated, 1.1 miles away
- – Helping Hands Topsham Not yet rated, 1.7 miles away
- G Premier Community Services Good, 1.8 miles away
- G River Exe Health Care - Exmouth Good, 1.9 miles away
- O Bluebird Care East Devon & Exmouth Outstanding, 1.9 miles away
What inspectors found
From the Care Quality Commission's inspection report published 22 May 2019. Quoted under the Open Government Licence.
About the service: Agency assistance provides care and support to people living in 'supported living' settings, so that they can live as independently as possible. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people's personal care and support. At the time of our inspection there were 46 people receiving personal care from the service in 20 locations in Exmouth, Exeter, Budleigh Salterton and Bridgewater. Some of these were in shared houses and some in individual homes. Peoples ages ranged from 18 to 80 and they were living with a range of needs which included, learning disability, physical disability, mental health, autism, epilepsy and sensory impairment.
Read the rest of CQC's summary
Agency Assistance support people for a minimum of four hours a day up to 24 hours a day. Since our last inspection the provider had moved their office to a new location which was on the same site as the day care service operated by the provider.
People's experience of using this service:
People received care from staff who knew them well. People were involved in decisions about their care and these were respected. If they were unable to be involved, then the relevant individuals were asked to decide on their behalf. People said they were well cared for. Interactions were kind and caring.
Risk assessments were carried out to enable people to retain their independence and receive care with minimum risk to themselves or others. Medicine were managed safely. People were protected from abuse because staff understood how to keep them safe and were sure action would be taken if any concerns were raised. There was a system in place to manage complaints and people and staff felt listened to.
People's care plans were personalised and included their preferred method of communication which was known, respected and met. Care reviews were carried out with people's full involvement. People were supported to lead a healthy lifestyle and have access to healthcare services.
There were sufficient and suitable staff to meet people's contractual agreements. Thorough recruitment checks were carried out. New staff received an induction that gave them the skills and confidence to carry out their role and responsibilities effectively.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
The management of the service were well liked and respected by the staff. Staff told us they were well supported. People knew how to make a complaint if necessary which helped ensure that people were safe and that the service met their needs and improved.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Paul Rhodes
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 22 May 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Miss Julie Rhodes
- Ownership type
- Individual
Getting help from Devon County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Devon County Council
- Ask for a care needs assessment
- Phone: 0345 155 1007, Monday to Thursday 9am to 5pm, Friday 9am to 4pm
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Agency Assistance provide nursing care?
- The Care Quality Commission's register does not list nursing care for Agency Assistance.
- When was Agency Assistance last inspected?
- The Care Quality Commission's latest rating for Agency Assistance was published on 22 May 2019.
- Who runs Agency Assistance?
- Agency Assistance is run by Miss Julie Rhodes.
- What is Agency Assistance's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 22 May 2019.
Contact
- Phone
- 01395 266846
- Address
- Bystock Court, Old Bystock Drive, Bystock, Exmouth, EX8 5EQ Map (opens Google Maps)
Compare nearby
- – Yourlife (Exmouth) Not yet rated, 1.1 miles away
- – Helping Hands Topsham Not yet rated, 1.7 miles away
- G Premier Community Services Good, 1.8 miles away
- G River Exe Health Care - Exmouth Good, 1.9 miles away
- O Bluebird Care East Devon & Exmouth Outstanding, 1.9 miles away