United Hands Care Ltd
Home care, Newham
Good
Rated on
Rating from the Care Quality Commission.
United Hands Care Ltd: inspection record
Rated Good in August 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Rated Good in August 2026.
The latest rating was published 2 months ago.
How it compares locally
- One of 40 Good home care services in Newham, out of 44 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 3 August 2026 (assessment visit 2 July 2026). Quoted under the Open Government Licence.
We carried out our assessment of this service between 14 July 2026 to 17 July 2026. United Hands Care Ltd provides care to people living in their own home. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social provided. At the time of the assessment 9 people were receiving personal care.
This was a planned assessment of all quality statements under the key questions of safe, effective, caring, responsive and well-led.This service registered with us on 28 June 2024, and this was their first assessment. The service has been rated good following this assessment.
Read the full summary
There were systems in place to safeguard people from abuse. Risks to people were assessed and monitored. Recruitment processes were robust and there were enough staff working at the service to support people safely. Staff were provided with personal protective equipment (PPE) to protect people from the risk of cross infection.
People were supported by staff who had received the appropriate recruitment checks, training, and support to carry out their roles effectively. Staff treated people with dignity and respect and encouraged them to maintain their independence wherever possible.
People's needs were assessed before they began using the service so the provider knew they could meet their needs. Staff received inductions before starting work, so they knew what to do when they started working with people.
Systems and processes were established to monitor the quality and safety of the service. Staff reported positive working relationships with the provider and felt communication within the service was effective. Quality assurance systems enabled the provider to effectively oversee and continuously monitor the service.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Unit 1 iLux Parade, Palmerston Road, Forest Gate, London, E7 8FA |
|---|---|
| Neighbourhood | Forest Gate, Newham |
| Phone | 07961 496331 |
| Registered manager | Abdiaziz Yusuf |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | United Hands Care Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 14833261 (opens Companies House) |
Nearest alternatives
- G Authentic & Care Services Ltd Home care, 0.2 miles awayGood
- – Heritage Care Associates Ltd Home care, 0.2 miles awayNot yet rated
- G Inclusive Care Support Limited Home care, 0.3 miles awayGood
- – ADS Newham Limited Home care, 0.3 miles awayNot yet rated
- – Carezone London Ltd Home care, 0.3 miles awayNot yet rated
Getting help from London Borough of Newham
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Newham
- Ask for a care needs assessment
- Phone: 020 8430 2000, option 2, Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Newham
Checked on the council's website, November 2026.
Common questions
- Does United Hands Care Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for United Hands Care Ltd.
- When was United Hands Care Ltd last inspected?
- The Care Quality Commission's latest rating for United Hands Care Ltd was published on 3 August 2026.
- Who runs United Hands Care Ltd?
- United Hands Care Ltd is run by United Hands Care Ltd.
- What is United Hands Care Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 3 August 2026.