True Nest Care Limited

As the sole trader in day-to-day control of the service, the individual provider also acted as the registered manager. Under Care Quality Commission (CQC) regulations, they did not require a separate manager registration, as their single provider status encompassed both sets of legal responsibilities. Throughout this report, they will be referred to as the registered manager.

People received safe, dependable care from a team that protected their dignity and helped them stay independent. Staff consistently demonstrated empathy and compassion, actively supporting individuals to make their own decisions while respecting their chosen outcomes.

Risk assessments were in place to manage specific risks relating to people’s mobility, health conditions and staff were knowledgeable about how to manage these risks. Staff received an induction and ongoing training and supervision to meet the needs of the people they supported. Where people received support with their medicines safe systems were in place.

Visits were scheduled and always completed on time by staff who were punctual and stayed for the full duration. Staff had time to meet people’s needs safely and for staff to engage positively with them. Where changes in people’s care calls were needed, the registered manager was flexible and ensured care continued to meet people’s needs in the way they wanted.

Care plans were person-centred and staff were knowledgeable about people’s likes and dislikes and preferences for care. The registered manager worked closely with health professionals to ensure people received the care they needed and achieved positive health outcomes.

The service maintained a vibrant learning culture supported by effective quality monitoring frameworks. Under the registered manager's proactive leadership, identified concerns were swiftly addressed to secure ongoing improvements to care quality.