White River Homecare
- Home care
- Dementia care
- Registered since 2015
- Cornwall, South West
Good
Rated on
Rating from the Care Quality Commission.
- Phone: 0172673855
- Map (opens Google Maps)
At a glance
5 ratings
Its last inspection improved it from Requires improvement to Good.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
69 of 83
rated home care services in Cornwall are rated Good, like this one.
White River Homecare: inspection record
Rated Good in February 2020, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Alexandras Community Care St Austell Good, less than 0.1 miles away
- G Accomplish Group Lifestyles (South West) LImited Good, 0.3 miles away
- O Home Instead Mid Cornwall Outstanding, 0.7 miles away
- – Karrek Community No overall rating, 1 mile away
- G Forget-Me-Not-Homecare Services Good, 1 mile away
About the service
From the Care Quality Commission's inspection report published 15 February 2020. Quoted under the Open Government Licence.
White River is a domiciliary care agency. It provides personal care to people living in their own homes in and around the St Austell area. On the day of the inspection the service was supporting 48 people with a range of health and social care needs, including people with a physical disability, sensory impairment or people living with dementia. Support was tailored according to people's assessed needs within the context of people's individual preferences and lifestyles to help people to live and maintain independent lives and remain in their homes.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
Recruitment systems had improved to ensure all staff had the necessary checks in place before starting to work for the agency.
Read the rest of CQC's summary
Medicines were being managed safely following a review of how they should be recorded.
Changes to the service's governance systems had ensured records were robust and peoples needs were being effectively recorded and managed.
Risks to people's health and safety were assessed and records showed these were being managed effectively.
Staff had access to a range of training which supported them in their role.
People told us they were confident concerns were always listened to and acted upon if necessary by management team.
Lessons were learned from incidents and accidents, by reflecting on them and putting systems in place to mitigate any further issues. Managers and staff were consistently open and transparent when things went wrong and kept records to demonstrate this.
People were supported to have maximum choice and control of their lives and supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Emma Seward
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 15 February 2020. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Mrs Sharon Elizabeth Henderson
- Ownership type
- Individual
Getting help from Cornwall Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Cornwall Council
- Ask for a care needs assessment
- Phone: 0300 1234 131, Monday, Tuesday, Thursday and Friday 9am to 5pm, Wednesday 10am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Cornwall Council
Checked on the council's website, November 2026.
Common questions
- Does White River Homecare provide nursing care?
- The Care Quality Commission's register does not list nursing care for White River Homecare.
- When was White River Homecare last inspected?
- The Care Quality Commission's latest rating for White River Homecare was published on 15 February 2020.
- Who runs White River Homecare?
- White River Homecare is run by Mrs Sharon Elizabeth Henderson.
- What is White River Homecare's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 15 February 2020.
Contact
- Phone
- 0172673855
- Address
- Manfield House, 3 Manfield Way, St Austell, PL25 3HQ Map (opens Google Maps)
Compare nearby
- G Alexandras Community Care St Austell Good, less than 0.1 miles away
- G Accomplish Group Lifestyles (South West) LImited Good, 0.3 miles away
- O Home Instead Mid Cornwall Outstanding, 0.7 miles away
- – Karrek Community No overall rating, 1 mile away
- G Forget-Me-Not-Homecare Services Good, 1 mile away