Epiphany in Care Limited

Nine of these people were receiving support with personal care at the time of our inspection. This is help with tasks related to personal hygiene and eating. CQC only inspects where people receive personal care. Where they do we also consider any wider social care provided.

People usually received their medicines safely and as prescribed. There had been some errors in medicines administration. When errors had been identified, actions had been taken to improve practice. The registered manager planned to review the checks carried out to ensure medicines errors were identified more promptly.

Staff were safely recruited, and sufficient staff were in place to support people. Staff received induction, training and support, and were competent in carrying out their role.

Staff were motivated to deliver person-centred care which focused on developing or maintaining skills and independence and getting positive outcomes for people. The staff we spoke with were positive and caring and treated people with dignity and respect.

People and relatives were supported to express their views and preferences. Feedback about the service was positive. People, relatives and staff all gave positive feedback about the registered manager. They were described as responsive, flexible and committed to the people who received support from the service.

People's needs and preferences were assessed before they received support from the service and these were regularly reviewed. Care plans gave guidance to staff about what people could do for themselves and how best to provide support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to eat and drink enough to meet their individual needs and preferences. People had access to routine and specialist healthcare services. Staff worked closely with other professionals to ensure people received effective care which met their needs.