All About Home Care (Kent)

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The staff were outstandingly responsive to the needs of people at the service, by providing a wide range of person-centred support and activities in line with people's wishes. Staff supported people to live as full a life as possible. There were strong community links and people accessed their community regularly supported by the staff.

Everyone we spoke with provided exceptional feedback about how caring and supportive the staff were and so often went the extra mile to ensure people were happy and felt well cared for. The service actively supported people to maintain their independence.

A very person-centred approach had been adopted in the assessing, planning and delivery of people's care and support. Care plans were exceptionally detailed.

Supporting people to live safely in their own homes for as long as possible was central to the provider's ethos. People were supported to take positive risks, maximising control over their lives. There was a strong, empowering and distinctive approach to safety and risk management.

We received consistent highly positive feedback and praise from health and social care professionals with recent involvement with the service. They told us staff were pro-active in managing people's health and social care needs in a person-centred way.

There were enough staff to provide people with the support they needed, when they needed it. Staff received a comprehensive training package and were provided with on-going support. Appropriate recruitment procedures were in place to help ensure only suitable staff were employed.

People were supported to maintain good health and had access to healthcare services. Staff worked with a

range of health professionals to ensure they knew people's care needs. Medicines were managed safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.