Caremark (Kirklees)

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Staff understood safeguarding procedures and had received training in recognising the signs of and types of abuse. Safe recruitment practices were followed to ensure staff were suitable to support vulnerable people. Staff received an induction to the service, training and on-going supervision.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Person-centred care plans were in place. These described the support people wanted.

People told us they received support from a team of familiar care workers. People and their relatives told us staff were kind and caring and treated them with dignity and respect

There were effective systems in place to monitor the quality of care provided and to drive improvements. Complaints had been dealt with appropriately. Learning was shared with the staff team when things went wrong.

Systems were in place for gathering feedback from people and their relatives about the quality of support they received. People told us they were happy with the way the service was managed. The service valued its staff and offered rewards for good work. Staff were complimentary about the management team and about the way the service was run.