Home Instead
- Home care
- Dementia care
- Registered since 2011
- Altrincham, Trafford, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2016.
8 years
since the latest rating was published. A rating this old may not show how the service is today.
33 of 41
rated home care services in Trafford are rated Good, like this one.
Home Instead: inspection record
Rated Good in January 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – True Care 247 - Main Office Not yet rated, 0.1 miles away
- G Best At Home Adult Care Private Limited Good, 0.2 miles away
- G Cheshire & Manchester Good, 0.3 miles away
- G Cherish UK Ltd Good, 0.3 miles away
- – Prosperity Plus Healthcare Limited Not yet rated, 0.3 miles away
About the service
From the Care Quality Commission's inspection report published 19 August 2021. Quoted under the Open Government Licence.
Home Instead Senior Care is a domiciliary care agency. It provided personal care to people living in their own houses and flats in the community. The service supported older adults who were living in the Trafford and Wythenshawe areas of Greater Manchester. At the time of our inspection, the service was providing support to 111 people, of whom, 71 received support with the regulated activity 'personal care'. All people using the service either fully or part funded their own care.
Read the rest of CQC's summary
Not everyone using Home Instead Senior Care received a regulated activity; CQC only inspects the service being received by people provided with 'personal care', which includes help with tasks related to personal hygiene and eating. Where people receive such support, we also take into account any wider social care provided by the service.
What inspectors found
People using the service and relatives were positive about the support provided by the Home Instead Caregivers and the communication with the office-based staff.
Read the rest of CQC's summary
Caregivers were also positive about working for Home Instead Senior Care and the support and training they received. There were now more e-learning courses due to the COVID-19 restrictions in place limiting the opportunities for face to face training.
Support plans were written for all clients and were reviewed every 3 months. Caregivers informed the client leads of any changes in people's support needs or medicines and said these were quickly re-assessed and support plans changed.
A quality assurance system was in place, with regular audits being completed to manage the service. There was regular communication with the Caregivers through weekly newsletters and a new staff forum meeting.
Questions to ask the service
- The last rating is 8 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Laura Muldoon
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 19 August 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- A S Home Care Services LtdBrand: Home Instead
- Ownership type
- Organisation
- Companies House number
- 07190781 (opens Companies House)
Getting help from Trafford Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Trafford Council
- Ask for a care needs assessment
- Phone: 0161 912 5199, Monday to Friday 9am to 5pm. Outside these hours: 0161 912 2020
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Home Instead provide nursing care?
- The Care Quality Commission's register does not list nursing care for Home Instead.
- When was Home Instead last inspected?
- The Care Quality Commission's latest rating for Home Instead was published on 9 January 2019.
- Who runs Home Instead?
- Home Instead is run by A S Home Care Services Ltd.
- What is Home Instead's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 9 January 2019.
Contact
- Phone
- 0161 870 1136
- Address
- Suite 6, The Parflo Building, Huxley Street, Broadheath, Altrincham, WA14 5EL Map (opens Google Maps)
Compare nearby
- – True Care 247 - Main Office Not yet rated, 0.1 miles away
- G Best At Home Adult Care Private Limited Good, 0.2 miles away
- G Cheshire & Manchester Good, 0.3 miles away
- G Cherish UK Ltd Good, 0.3 miles away
- – Prosperity Plus Healthcare Limited Not yet rated, 0.3 miles away