The Brett Lee Trust

People's experience of using this service: The staff had received training including the safeguarding of people, administration of medicines, infection control and epilepsy. The staff also informed us they had regular supervision and a yearly appraisal.

The service had sufficient members of staff to cover the rota and the systems to recruit staff safely were robust.

Support was planned to meet the assessed nutritional and health needs.

The person was supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible.

A care plan and risk assessments had been written from an assessment of the person's needs and was updated as necessary. The staff were aware of the contents of the care plan so that they understood the person's needs and how to support them to meet their desired goal.

The person who used the service shared positive relationships with the staff. Their privacy, independence and dignity was respected. We observed staff listen to and support the person to make choices. The person's relatives were involved in their care planning and the review of the care provided.

The person received a responsive service which was adaptable to support their needs depending upon how they felt during the day. There were systems in place to assess, plan and meet their individual needs and preferences. There was a complaints procedure in place.

The registered manager told us the aim of the service was to deliver person-centred quality care. The service provided was assessed and monitored by the registered manager and members of the trust to support the person using the service to meet their needs.