Carrington Home Care

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Since the last inspection the provider had introduced electronic care planning and recording of all care delivery. This had been a positive improvement. The system allowed the service to better track whether care and support was being delivered in line with people's agreed and assessed needs. This included whether they received their medicines on time.

Improvements had been made in respect of recruitment processes. This ensured only staff who were suitable to work with people who may be vulnerable were employed.

Improvements had been made to the quality systems and auditing processes. This ensured the provider was reviewing and monitoring the quality of care provided as well as the records and policies.

There were enough staff with the right skills and support to meet people's needs. People said their care workers arrived on time and provided care in a way they wished.

Staff were given supplies of PPE (personal protective equipment) and there were spot checks completed to ensure staff were using this appropriately.

Staff had received training in infection control, use of PPE and COVID-19. There was also a range of training being planned to cover areas of health and safety and to update staff where training may need to be refreshed.