Sama Care Ltd
Home care, Haringey
Good
Rated on
Rating from the Care Quality Commission.
Sama Care Ltd: inspection record
Rated Good in August 2023, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2017. Rated Good in 2017 and 2020, then Requires improvement in 2021, then Good in August 2023.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 3 years ago.
How it compares locally
- One of 31 Good home care services in Haringey, out of 37 with a rating.
About the service
From the Care Quality Commission's inspection report published 17 August 2023. Quoted under the Open Government Licence.
Sama Care is a domically care service providing personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection the service was supporting 72 people with personal care.
What inspectors found
People were kept safe while using the service and had risk assessments in place to reduce the risk of harm and to monitor people's health and wellbeing.
Staff had completed safeguarding training and knew the different types of abuse people may face and how to report it. Staff were aware of the providers whistleblowing procedures and the organisations they could contact to report their concerns.
Read the full summary
People were supported to receive their medicines safely where the service was responsible for managing them. The risk of infection was reduced as staff followed safe hygiene practices. Staff had access to enough personal protective equipment. Systems were in place to learn from accidents and incidents.
People's needs were assessed before they started to use the service, people and their relatives were involved in this process. Staff received training relevant to their role and opportunities to discuss their role during supervisions, team meetings and appraisals.
People were supported to have enough to eat and drink. Consent to care was requested before care was provided. Staff knew to offer choice but did not always demonstrate they understood the Mental Capacity Act if people could not make decisions. The registered manager had booked all staff to attend additional Mental Capacity training.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us staff were kind and caring. Staff were non-discriminatory and treated people as individuals. People's privacy and dignity was respected when people received personal care. People and their relatives told us staff encouraged independence so that people did not lose skills they had.
Care was personalised and regularly reviewed. People's communication needs were documented and met. People and their relatives were aware how to make a complaint and the service acted and responded to complaints.
People and relatives were pleased with the quality of care. They told us they could get hold of the registered manager and office staff. We noted some relatives were confused as to who the registered manager was, we informed the registered manager and they advised they would send a newsletter to inform people and their relatives.
Systems were in place to obtain feedback from people, relatives and staff and quality assurance systems were in place to improve the service.
Questions to ask the service
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Grove Business Centre, 560-568 High Road, London, N17 9TA |
|---|---|
| Neighbourhood | Tottenham, Haringey |
| Phone | 0333 011 3771 |
| Website | www.samacare.co.uk |
| Registered manager | Sarah Mohamud |
| Registered with the CQC since | |
| What it provides |
|
| Who it supports |
|
| Inspection reports | 4 inspection reports, latest 17 August 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Sama Care Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 09088996 (opens Companies House) |
Nearest alternatives
- – Kanssas Home Care - London Home care, less than 0.1 miles awayNot yet rated
- G Kanssas Home Care Ltd Home care, less than 0.1 miles awayGood
- G Willboag Ltd Home care, less than 0.1 miles awayGood
- – City Carers North London Home care, less than 0.1 miles awayNot yet rated
- G Fayo Work Spaces Home care, 0.1 miles awayGood
Getting help from London Borough of Haringey
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Haringey
- Ask for a care needs assessment
- Phone: 020 8489 1400, choose option 1
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Haringey
Checked on the council's website, November 2026.
Common questions
- Does Sama Care Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Sama Care Ltd.
- When was Sama Care Ltd last inspected?
- The Care Quality Commission's latest rating for Sama Care Ltd was published on 17 August 2023.
- Who runs Sama Care Ltd?
- Sama Care Ltd is run by Sama Care Ltd.
- What is Sama Care Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 17 August 2023.