Family Homecare Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Written risk assessments and care records were task focused and did not reflect the person-centred care people received. We made a recommendation around improving the quality of written care records.

Feedback from families and relatives was positive and people achieved good outcomes.

There were enough safely recruited staff to meet people's needs. Senior and care staff were committed to ensuring people were protected from the risk of abuse. They supported people safely with their medicines and to minimise the risk of infection.

The registered manager enabled staff to develop their skills and provide good quality care. Staff were well organised and supervised. They supported people to eat and drink in line with their preferences. Staff worked well with people, families and professionals to promote people's health and wellbeing.

People were supported by consistent staff who knew them well. Care was respectful and unrushed and staff supported people to remain independent.

Care was personalised around people's needs and preferences. Staff reviewed and adapted support with people as their needs changed. Concerns were dealt with promptly.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.