Yorhealth (Supported Living) Limited - North

People's experience of using this service: The service had been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice and independence. People using the service receive planned and coordinated person-centred support that is appropriate and inclusive to them.

Relatives were happy with the support provided to their family members.

People were able to live their lives with full support from staff who respected their diverse needs.

Staff knew people well, helped them make choices and decisions and encouraged them to be as independent as they could.

The management of medicines was carried out safely. However, some improvements were required in the level of detail in documentation for 'when needed (PRN)' medicines.

People were protected from the risk of cross infection. During our inspection we found two shower chair covers that were heavily stained. These have since been replaced.

There were systems in place to recruit staff safely. There were sufficient staff to provide support to people.

Staff had considered risks to people's health, safety and wellbeing and had taken reasonable steps to prevent them coming to harm.

Staff had received sufficient training and ongoing support to help them carry out their roles.

The service worked closely with other health and social care professionals and supported people to access appropriate health care services when needed.

Staff supported people to take part in activities of their choice.

The service had a process for handling complaints and concerns.

We found improvements were required in care documentation. We have made a recommendation that the service improve its system for reviewing care and support documentation to ensure that all records are

completed fully and are up-to-date.

There were systems to maintain and improve the quality of service through audits, surveys and meetings. However, the audits had not identified the discrepancies we found in care records.