Step One Services

Right Care: Risks to people's health and wellbeing were assessed and monitored. Staff worked with people and other health professionals to manage risks and to ensure people were supported to remain as independent as possible. Records relating to people and staff's safety were kept and reviewed to ensure any patterns were identified, and lessons learnt. People received their medicines safely. Systems were in place to ensure people were safeguarded from the risk of abuse and staff understood how to raise concerns and had done so appropriately. Staff were recruited safely and there were enough staff to meet people's needs.

Right Culture: Staff and health professionals told us the culture of the service was open, caring, and focused on empowering people. People's care plans reflected how important their independence was to them. Staff told us that the registered manager and office staff were very supportive. One said, "It's like a family, they really look after their staff." Managers reviewed the care people were receiving on a daily basis and analysed alerts about missed care or incidents over a longer period of time to identify any patterns or trends. Thematic audits were completed where appropriate. The registered manager was committed to continuously learning and improving the service. They had recently volunteered to work with the local authority to complete a provider assessment which analysed the quality and safety of the service. A health professional told us they were responsive to feedback given and proactive in implementing improvements. Systems were in place to record any complaints. There had been no complaints in the previous 12 months.