Premier Community North Nottinghamshire

People consistently told us they felt safe with the care they received and the staff who entered their home. People were supported by appropriately trained staff who had been recruited safely. People and relatives said they were regularly asked for their views and opinions on the care they received and felt their comments were valued by the service. Medicines were administered and recorded safely, and people were confident in staff’s ability to support them to manage their medicines.

People were supported to have their needs assessed and a care plan developed and reviewed regularly. Care plans contained clear guidance for staff on how to support people effectively and with the latest best practice documented, which explained and guided staff in delivering person centred care to support peoples need and wishes.

People received responsive care. People and their relatives confirmed they were included in care planning and reviews. People were supported to access the community and or participate in activities that were meaningful to them. Staff were knowledgeable about barriers people faced and supported people to overcome obstacles to meet their goals and wishes. People and staff were consistently asked for their feedback on suggestions about the service which promote a culture of open communication and support.

Premier Care had developed and fostered a culture of openness, transparency and inclusiveness. Management had identified barriers to people and staff and designed innovative ways for people and staff to access communities and get support relevant to them. People and staff told us they had experience positive outcome and felt the management team were approachable consistently available including out of hours and provided relevant support and guidance.