OSJCT Mayott House

There was a not registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. However, the manager had applied to CQC to register as the registered manager.

At the last inspection, the service was rated Good.

At this inspection we found the service remained Good.

Why the service is rated good:

People continued to benefit from a safe service that ensured risks were identified and managed. Staff understood their responsibilities to identify and report concerns relating to risks of harm and abuse.

Medicines were managed safely and ensured people received their medicines as prescribed. There were sufficient staff deployed who had the skills and knowledge to ensure people's needs were met.

People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible; the procedures in the service supported this practice. People were supported to maintain good health.

People benefited from caring staff who showed kindness and compassion. Staff treated people with dignity and respect. People were involved in their care and supported to remain independent.

The service continued to be responsive. Staff supported people in a way that ensured their needs were met and recognised them as unique individuals. People's changing needs were responded to appropriately.

The service continued to be well led. There was an open culture that ensured people could approach the management team if they had any concerns. The manager, area operations manager and team leader

continually monitored the quality of the service to ensure continuous improvement.

The five questions we ask about services and what we found