5 Care Services Limited

Right Support People received the support they needed to keep them safe and ensure their needs were met. Staff were safely recruited and were available to support at the times people needed them. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's independence was promoted by staff who knew them well and encouraged them to achieve their goals and aspirations.

Right Care People were supported by staff who were trained and had the skills and knowledge to meet their needs. Staff understood people's individual communication styles and worked alongside families and other professionals to ensure their knowledge of people's needs remained current. People told us staff were respectful when providing care and checked they were happy to receive care and support. There was a positive approach to risk management which supported people to live in the way they wanted to.

Right Culture The provider had made improvements since the last inspection and this had positively impacted people's experience of care and support. Systems had been developed to improve governance and oversight of the care provided and this identified any areas where improvements were required. The registered manager was open about the concerns identified at the last inspection and had shared learning with people who received support and the staff team. People, relatives and staff had been asked for their feedback and this had been used to drive improvement across the service.