Kind Hearts Care & Support Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Right support The provider had made improvements to the systems in place to manage medicines and assess and monitor identified risks to people. People were supported by staff who recognised and reported on the risk of abuse. People were supported by enough staff who were safely recruited to work in the service. The provider had effective infection prevention and control systems in place.

Right care People's needs were assessed and delivered in line with their choices. People were supported by staff who were trained to meet their needs. People were supported to eat, and drink where required. Staff worked with other health and social care agencies to ensure people received consistent and timely care and support to access to healthcare services. At the time of the inspection no one receiving care lacked capacity to make decision on aspects of their care. People were supported to have maximum choice and control of their lives.

Right culture The provider had updated their governance systems to ensure they identified areas to make improvements to people's care. The registered manager and staff shared a positive culture which was person-centred and ensured good outcomes for people receiving care. The registered manager understood their obligation

under the duty of candour. People, their relatives and staff were involved and engaged in the service. The provider continued to learn to improve people's care. The provider worked in partnership with others and lessons were learnt when things went wrong.