Angel Care Services UK HQ and Support services

Right Support: The provider ensured risks were assessed and mitigated effectively; medicines were managed safely. Audits in place were robust enough to identify and address any ongoing issues.The ethos, values, attitudes and behaviours of leaders and care staff ensured people lead confident, inclusive, and empowered lives. Staffing levels were sufficient to meet people's needs and managers recruited staff safely. Staff followed an induction programme, and training was on-going throughout employment.

Staff thoroughly assessed people's needs before commencing a package of care. Care plans included information about support required in areas such as nutrition, mobility, and personal care to help inform care provision. Staff made appropriate referrals to other agencies and professionals when required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported by staff to pursue their interests and staff supported them to achieve their aspirations and goals.

Right Care: Care was person-centred and promoted people's dignity, privacy, and human rights. Staff promoted equality and diversity in their support for people and understood people's cultural needs and provided culturally appropriate care. People received kind and compassionate care. Staff protected and respected people's privacy and dignity and understood and responded to their individual needs. Staff understood how to protect people from poor care and abuse. Staff had training on how to recognise and report abuse and they knew how to apply it. The provider worked well with other agencies.

People's care plans reflected their range of needs, and this promoted their wellbeing. People told us they were well treated, and their equality and diversity were respected. People felt staff considered their views when agreeing on the support required. Staff identified people's communication needs and addressed these with appropriate actions.

Right Culture: People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff. Staff knew and understood people well and were responsive to people's needs. People received consistent care from staff who knew them well.