Caring Forever Limited

Medicines documentation required more detail to ensure people received their medicines consistently and appropriately.

The auditing and quality assurance systems in place required improvement, as they did not ensure accurate upkeep of full records and identify areas for improvement.

There were sufficient care staff to cover visits to people. Some people told us if care staff were running late that they weren't always advised of this.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way. However, records required improvement to ensure best interest procedures were followed where necessary and in line with the Mental Capacity Act 2005.

Care plans required more detail, to provide guidance for care staff on how to meet people's individual needs, particularly where people were living with dementia, had health conditions, or were receiving end of life care.

People consistently spoke highly of staff and told us they were kind and caring. People and their relatives said they were treated with respect and kindness by staff who were patient and respected their dignity. Staff were recruited safely. Staff received relevant training to carry out their role.

People knew how to contact the office and raise any concerns if needed. Complaints were investigated and responded to appropriately.

The service had an open and positive culture. Care staff felt supported and able to speak with the management team at any time.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk