Eagles Recruitment and Healthcare

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

The culture of the service was one of openness, engagement and empowerment. The people who used the service told us staff enabled them to remain independent and be in control of the care and support they received. Staff told us the support, training and attention they received improved their confidence and allowed them to provide good quality care. The provider invested in their staff and the support and training they received benefitted those who used the service.

People had been involved in formulating their care plans and subsequent reviews and they supported a person-centred approach. People told us they had no concerns but would feel comfortable in discussing any they may have with the management team who they described as approachable and dedicated with the ability to listen and respond.

People told us the quality of the service was good and the records we viewed supported this. We saw they were robust and thorough in regard to all aspects of the service except medication administration where improvements could be made to ensure complete adherence to best practice. However, people received their medicines as prescribed and we had no concerns in relation to safety.

People told us they would recommend the service for the quality and consistency of care they received, the punctuality of the service, the abilities of the staff and the management team who consistently ran an effective, responsive, compassionate and quality service.