Awarding Care Ltd

People felt safe. Staff understood their safeguarding responsibilities and promoted people's wellbeing. People's personal safety was well managed and there was a range of risk assessments in place. Incidents and accidents were fully investigated, and actions were taken to prevent recurrence. Staff followed infection control and prevention procedures. Excellent systems and processes were in place for the safe management of medicines and people received their medicines as prescribed.

People were fully involved in the assessments of their needs and personalisation of their care plans. Care was planned and delivered to meet people's needs, legislation and best practice guidance.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives were included and supported to take decisions about how their needs were met. People's views and concerns were listened to, people and relatives used a range of ways to give feedback, which the service always acted on.

People were cared for by staff who were safely recruited, well trained and very knowledgeable of the people they supported. Staff were consistently responsive to people's individual needs and choices. Staff were always kind and compassionate, maintained privacy and treated people with upmost dignity and respect.

The service and staff worked hard to prevent social isolation by giving up their own time, making financial contributions and actively fundraising, to promote well-being, social stimulation, activities and outings, free of charge to people using this service.

Highly effective systems were in place to monitor the quality of the care provided and to promote the continuous improvement of the service. The enthusiasm and commitment of the provider, registered

manager and team to develop and improve the service, was evident in their commitment and dedication. The management and staff worked in partnership with external health and social care organisations, building positive relationships to benefit people's health and wellbeing.