Better Care & Support Ltd
- Home care
- Dementia care
- Registered since 2025
- Sherwood, Nottingham, East Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2019.
10 months
since the latest rating was published.
49 of 58
rated home care services in Nottingham are rated Good, like this one.
Better Care & Support Ltd: inspection record
Rated Good in December 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Nottingham Regional Office Good, 0.2 miles away
- – Right at Home Nottingham North Not yet rated, 0.3 miles away
- – Sherwood Therapy Services Not yet rated, 0.3 miles away
- – Nottingham Not yet rated, 0.3 miles away
- – Roxy Care Group Ltd Not yet rated, 0.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 8 December 2025 (assessment visit 17 November 2025). Quoted under the Open Government Licence.
4Life Care Chesterfield Limited is a home care service providing support to older people and younger adults, people living with dementia and people with physical disabilities. Not everyone who used the service received personal care. CQC only assess where people receive personal care. Personal care is help with tasks related to personal hygiene and eating. At the time of our assessment, there were 15 people using the service, with 13 people receiving the regulated activity of personal care. This was a focused assessment, looking at where we found areas of concern at the last assessment. The service had made improvements and is no longer in breach of regulations. Care plans had been improved, contained important information and were now person centred.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
Staff gave positive feedback on the service and leadership support.
Care plans were person centred and contained information important to people using the service. However, feedback showed that these were not always followed due to staff on shift not being able to accommodate gender preferences.
Consistency of staff and care call times varied and was noted to be an issue by people using the service.
Systems and processes were in place to carry out audits and implement lessons learnt where needed. Robust meeting minutes were in place which showed that the lessons learnt and actions had been shared with staff to ensure that the changes were implemented.
The provider was previously in breach of the legal regulation in relation to person centred care, safe care and treatment and good governance. Improvements were found at this assessment and the provider was no longer in breach of this regulation.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.
This meant people were safe and protected from avoidable harm.
The service was previously in breach of legal regulation in relation to people’s safe care and treatment. The provider had made sufficient improvements and is no longer in breach of this regulation.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
The service was previously in breach of legal regulation in relation to people’s safe care and treatment. The provider had made sufficient improvements and is no longer in breach of this regulation.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were supported and treated with dignity and respect; and involved as partners
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
The service was previously in breach of legal regulation in relation to good governance. The provider had made sufficient improvements and is no longer in breach of this regulation.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Rukhsana Rafi
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Better Care & Support Ltd
- Ownership type
- Organisation
- Companies House number
- 10517074 (opens Companies House)
Getting help from Nottingham City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Nottingham City Council
- Ask for a care needs assessment
- Phone: 0115 876 3330, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Nottingham City Council
Checked on the council's website, November 2026.
Common questions
- Does Better Care & Support Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Better Care & Support Ltd.
- When was Better Care & Support Ltd last inspected?
- The Care Quality Commission's latest rating for Better Care & Support Ltd was published on 8 December 2025.
- Who runs Better Care & Support Ltd?
- Better Care & Support Ltd is run by Better Care & Support Ltd.
- What is Better Care & Support Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 8 December 2025.
Contact
- Phone
- 0330 133 8995
- Address
- 32 Percival Road, Nottingham, NG5 2EY Map (opens Google Maps)
Compare nearby
- G Nottingham Regional Office Good, 0.2 miles away
- – Right at Home Nottingham North Not yet rated, 0.3 miles away
- – Sherwood Therapy Services Not yet rated, 0.3 miles away
- – Nottingham Not yet rated, 0.3 miles away
- – Roxy Care Group Ltd Not yet rated, 0.4 miles away