Julee Care Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. Where they do, we also consider any wider social care provided.

Staff were not always deployed to meet people's needs in a timely manner and at the time agreed.

Systems to administer and record medicines given to people were not robust and not understood by the registered manager or staff.

Care staff had access to training, however this did not cover all the areas required to ensure they had the right skills and knowledge to support people who used the service.

People were not supported to have maximum choice and control of their lives and staff did not support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not support this practice.

Quality assurance systems in place were not being fully effective and did not highlight the concerns we found during this inspection, or made improvements following previous recommendations. Notifications of significant events were not made to CQC as required.

People told us they felt safe with the care provided. People told us staff ensured people had adequate food and drink available and would support them to access healthcare professionals.

Staff were clear on what actions they needed to take in relation to infection prevention and control (IPC), including the wearing of personal protective equipment (PPE) and regular hand washing.