KCL Care Limited

This service provides care at home to older adults and younger adults living with a range of health conditions and needs to live independently in the community within the Nottingham area. CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. At the time of our inspection, ten people were receiving personal care as part of their care package.

KCL Ltd had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. When complaints had been received they had not been processed in line with the providers complaints policy. Care plans did not contain how people communicated their needs or any cultural or religious needs. We saw the care plans were detailed in relation to people's care requirements.

People felt safe with the care staff to protect from the risk of harm. Risk assessments had been completed to cover all aspects of care including the environment and/or any equipment used. There was sufficient staff to support people's needs which was flexible to any requested changes.

Some people had support with medicine which was completed following current guidelines. Individual's health care was monitored and referrals made to support ongoing wellbeing. When people had support with their meals, they were provided with a choice and this was recorded to ensure a balanced diet was available.

Staff had received training for their role. This supported them to provide kind and compassionate care to people. Care was taken to reduce the risk of infections. Relationships had been established which maintained their dignity and respect. Documents were kept confidential.

People had been encouraged to provide feedback on the service they received. Changes had been made as lessons were learnt to develop the service. Staff felt supported and able to obtain guidance for their role.

Partnerships had been established with health and social care professionals and local community services. The provider had completed audits which had been used to drive improvements to training and ongoing service development.

The registered manager understood their role and ensured events were reported. They had displayed the current rating at the service. When recruiting staff, the appropriate checks had been made.

The five questions we ask about services and what we found