PBL Care Limited

People's experience of using this service: • People were protected from harm and abuse by staff who received training and ongoing support from management to help them work safety. • People received a consistent and reliable service, provided by staff they were familiar with. • People had any support needed from staff to take their medicines safely. • The provider took steps to protect people, staff and others from the risk of infections. • The provider sought to learn from any accidents or incidents involving people or the staff supporting them. • New staff received an effective induction to help them settle into their new roles. • People's needs and wishes were assessed before their care started and kept under regular review. • The provider worked with community health and social care professionals to ensure positive outcomes for people. • Staff sought people's permission before carrying out their day-to-day care. • Staff approached their work in a kind and compassionate manner, and treated people with dignity and respect. • People's care and support was tailored to their individual needs and requirements. • People and their relatives felt confident about raising any concerns or complaints with the provider. • The provider promoted a positive and inclusive culture within the service, based upon open communication with others. • Staff felt valued and well-supported by an approachable management team. • The provider had effective systems and processes in place to monitor and improve the quality and safety of people's care.

We found the service met the requirements for 'Good' in all areas. For more details, please see the full report which is on the CQC website at www.cqc.org.uk.