Kanmore House

People's experience of using this service: People felt safe and were protected from the risk of harm. Risks to people had been identified and managed appropriately. Staff had received safeguarding training and were aware of the action they should take if they suspected abuse.

Safe recruitment practices were in place and there were enough staff to meet the needs of people. People received care from a consistent team of staff.

Where required, people were supported with their medicines by trained staff, however some improvements were required to ensure the safe management of medicines. We have made a recommendation about the safe management of medicines.

Staff received appropriate training, supervision and support to enable them to fulfil their role and responsibilities.

People were supported to have maximum choice and control of their lives. People were consulted over their care and support needs and were actively encouraged to make decisions for themselves.

People were happy with the support they received from staff. Staff were kind and caring and treated people with dignity and respect. People's independence was promoted and, where possible, they were encouraged to do as much as they could for themselves.

Care plans were person centred and contained information on people's preferences and how they wished to be cared for. Care plans were regularly reviewed to ensure they reflected people's up to date care needs.

Systems were in place to check the safety and monitor the quality of the service and drive continuous improvement.