24-7 Care Services

At the time of the inspection, the service did not care or support anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Right Support People told us they felt safe when supported by care staff and were happy and complimentary about their care. Systems were in place to protect people from harm and staff were aware of the risks to people, however care records were not up to date and did not always reflect people's current needs. People were supported by safely recruited staff who knew their care needs well.

Right Care People were supported by staff who understood how to protect them from poor care and abuse. Staff had received training in how to recognise abuse and knew what actions to take in those circumstances. The provider worked alongside other agencies to keep people safe and assist them in accessing effective care and support. People were supported by a consistent group of staff who had received training in how to support them safely and effectively.

Right Culture People confirmed their care needs were regularly assessed. We found some areas that required improvement that the provider's own audits had not identified. These were in relation to ensuring information held in people's care records was up to date and correctly risk assessed, medication audits were effective and protocols were in place to guide staff on the circumstances in which to administer 'as required' medicines. People told us they had no issues getting hold of the management team and they were regularly contacted to ensure they were happy with the service they received.