The Sanctuary Community Care

Risks to people's health and wellbeing were assessed. Care plans and risk assessments provided staff with information and guidance on how to safely manage the risks.

Where the provider took on the responsibility people's medicines were safely managed. Infection control practice was embedded into the service.

Staff received safeguarding training and understood their roles and responsibilities in protecting people from all forms of abuse and avoidable harm. Staff were safely recruited and trained to meet the needs of people using the service. Supervision and support systems were in place to ensure staff were supported to fulfil their roles and responsibilities. The staffing arrangements ensured people received care and support according to their assessed needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's independence was promoted, and their privacy and dignity were respected by staff.

People and relatives were involved in the initial planning and ongoing care reviews. People's views were continuously sought to help drive service improvement.

The registered manager and the staff team worked in partnership with health and social care professionals to ensure people received care following a consistent approach.

The registered manager was committed to providing a service that promoted person centred care. Systems and processes were in place to continually monitor quality and safety and oversight of the service. The registered manager understood their legal responsibilities and continually worked towards driving improvement at the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk